How do I place an order?
1.) Browse the website and add any items you wish to purchase by specifying the quantity and clicking add to cart.
2.) Click Proceed to Checkout Log in to your existing account or create a new account.
3.) Enter the shipping address Select the shipping method to be used to delivery your order.
4.) Enter the payment type.
5.) Enter the credit card details if you are paying by MasterCard or Visa.
6.) Review the order details and click Submit Order and Pay with PayPal if you are paying using your PayPal account.
7.) If you are paying using your PayPal account, log into your account, ensure the order details are correct and submit.
How do I know if an item I ordered is on back order?
Most of our products are in stock. Generally we do not accept back orders for products that are out of stock.
Can I cancel or change my order?
Orders can be cancelled or changed if they have not been shipped. Please be aware that orders are generally shipped within one working day, so it is advisable to call us on our toll free number (1800 723 508) as soon as possible when you want to cancel or change an order.
How can I check the status of my order online?
You can follow the fulfilment status of your order from the My Account section of our website. You can also track the shipping status of your order at www.auspost.com.au/track.
Can I place an order from a foreign country?
You can place an order from a foreign country; however orders can only be shipped to an Australian postal address.
What forms of payment are accepted?
We accept MasterCard, Visa and PayPal.
How do I pay with PayPal?
You will be transferred directly to your PayPal account once your order details are confirmed. PayPal payments can be in the form of credit cards, your PayPal account balance or a bank account linked directly to your PayPal account.
When is my credit card charged?
When you place an order using a credit card, the total dollar amount is authorised by your credit card company at the time of your purchase. Once this amount is authorised, your credit card will be debited the total amount of the order and the funds held in a secure authorised funds account. The order is then processed and fully billed when it is shipped from our warehouse. At this point, the funds held in the authorised funds account are transferred to our merchant account.
If you place an order and change your mind before the order is shipped, the order can be cancelled and the funds held in the authorised funds account will automatically expire after 7 days and be refunded to your credit card. This is standard practice for most online retailers.
If your credit card is declined when placing an order then your order is automatically cancelled.
Can items be gift wrapped? We do not offer gift wrapping for our products.
Are rebates and redemptions available? From time to time we offer special offers of cash back or free gifts which are promoted by product manufacturers. Please note that we are not responsible for the fulfilment of these offers. Sign up to our newsletter to receive promo codes and discount offers.